Frequently Asked Questions (FAQ)

ceceluxe｜Frequently Asked Questions (FAQ)

Welcome to ceceluxe!

We have compiled frequently asked questions about keycap material, styles, keyboard compatibility, orders, shipping, returns, and daily maintenance to help you quickly find the information you need and easily create your own custom keyboard style.

1. What material are your keycaps made of?

ceceluxe keycaps are made of PBT.

PBT offers excellent wear resistance and durability, with a smooth feel, making it suitable for everyday typing, office work, and gaming.

Compared to some common keycap materials, PBT generally offers better oil resistance, helping to maintain the surface texture of the keycaps.

For the actual product appearance, surface finish, and specifications, please refer to the description on each product page.

2. What is the difference between top-printed and side-printed keycaps?

We offer two lettering styles:

Top-Printed

The characters are located on the top of the keycap, making it easy to identify the key positions directly, and it is suitable for users accustomed to traditional keyboard layouts.

Side-Printed

The characters are located on the side of the keycap, giving the top of the keycap a cleaner appearance, and it is suitable for users who love minimalist styles and personalized desk setups.

The two styles have different visual characteristics and can be chosen according to personal preference.

3. What translucent keycap styles are available?

ceceluxe offers three translucent design styles:

  • Translucent: Suitable for users who want to display a translucent visual effect on the keycaps.

  • Side-Translucent: Features a side-translucent effect, presenting a different lighting visual style.

  • Non-Translucent: Focuses on the color, pattern, and design texture of the keycap itself.

The actual translucent position and effect may vary depending on the keycap design, keyboard lighting configuration, and LED position.

Before purchasing, please confirm the lettering position and translucent style indicated on the product page.

4. Do your keycaps support RGB backlighting?

Translucent and side-translucent styles can be paired with compatible backlit keyboards to display lighting effects.

The actual effect depends on whether the keyboard itself has a backlighting function, the LED position, brightness, and the translucent structure of the keycaps.

Non-translucent styles mainly showcase the design style of the keycap itself and are not characterized by translucent characters.

Please note that the keycaps themselves do not emit light and need to be used with a keyboard that has a backlighting function.

5. What keyboards are your keycaps compatible with?

Our keycaps are mainly designed for compatible mechanical keyboards.

Before purchasing, please confirm:

  • Keyboard switch and keycap mounting interface

  • Keyboard layout and number of keys

  • Size of special keys such as the spacebar, Shift, and Enter

  • Configuration and compatibility of the keycap set

Different keyboards may use different specifications, and not all keycaps are compatible with all keyboards.

6. Do your keycaps support Cherry MX switches?

Some keycaps use the common MX cross-stem interface and can be paired with compatible mechanical keyboard switches.

If your keyboard uses special switches, low-profile switches, or non-standard interfaces, we recommend confirming compatibility before purchasing.

For actual support, please refer to the product specifications.

7. What keyboard layouts do your keycaps support?

Common keyboard layouts include:

  • 60% layout

  • 65% layout

  • 75% layout

  • 80% / TKL layout

  • 96% layout

  • 100% full-size layout

The number of keys and sizes included in different keycap sets may vary.

Please refer to the keycap configuration diagram of each product to confirm whether it is suitable for your keyboard.

8. Do the letters and patterns on the keycaps wear easily?

PBT material has good wear resistance, but the durability of the characters and patterns will still be affected by the manufacturing process, frequency of use, and maintenance methods.

We recommend avoiding wiping the surface of the keycaps with sharp objects, rough tools, or strong chemical cleaners.

Proper use and maintenance help maintain the appearance of the keycaps.

9. Does purchasing a keycap set include a keyboard?

Unless otherwise clearly stated on the product page, ceceluxe keycap sets do not include the keyboard itself, mechanical switches, mouse, or other display accessories.

Other desktop items in the product images may be for contextual display only.

The actual product contents received should be based on the product details page.

10. How to clean and maintain PBT keycaps?

We recommend the following maintenance methods:

  • Regularly use a soft dry cloth or soft brush to remove dust.

  • Turn off the keyboard power and disconnect it from the computer before cleaning.

  • Use a suitable keycap puller when removing keycaps.

  • Avoid using strong acids, strong alkalis, and irritating chemical cleaners.

  • Avoid prolonged exposure to high temperatures or strong sunlight.

  • After cleaning, make sure the keycaps are completely dry before reinstalling.

Proper maintenance helps maintain the texture and service life of the keycaps.

11. How long does shipping take?

Orders are usually processed within 1–3 business days.

Estimated delivery time within the United States:

  • Standard Shipping: 10–15 business days

  • Express Shipping: 5–8 business days, if the service is available

The actual delivery time may be affected by logistics carriers, weather, national holidays, customs, and other factors.

For detailed information, please refer to our Shipping Policy.

12. How to track the order logistics?

After the order is shipped, we will send a shipping confirmation notification to the email address you provided when placing the order, and provide tracking information (if applicable).

Logistics information may take some time to update.

13. What regions do you offer shipping services to?

We currently offer shipping services within the United States.

The actual deliverable areas, shipping methods, and related costs are based on the information displayed on the checkout page.

14. Can I modify or cancel the order?

If you need to modify or cancel the order, please contact us as soon as possible.

Since orders may quickly enter the processing and shipping process, we cannot guarantee that all orders can be successfully modified or canceled.

Shipped items may need to be handled according to the return policy.

15. What is your return policy?

We accept return requests for eligible products within 30 days of delivery.

Returned products generally must meet the following conditions:

  • Unused

  • Product is undamaged

  • Original condition maintained

  • Original packaging and accessories retained

For detailed conditions, please refer to the Refund & Return Policy.

The above conditions do not affect the relevant rights enjoyed by consumers under the law.

16. What should I do if I receive missing, damaged, or incorrect products?

If the product has missing parts, damage, defects, or does not match the order content, we recommend contacting us within 7 days after receiving the product so that we can assist in handling it as quickly as possible.

Please provide:

  • Order number

  • Description of the product issue

  • Clear photos of the product and packaging

We will help confirm and provide an appropriate solution.

This recommended contact period does not affect the rights you enjoy under the law.

17. What payment methods do you accept?

Available payment methods will be displayed on the checkout page.

Depending on your location and the supported payment services, available methods may include credit cards, debit cards, and other electronic payment methods.

18. Is the website checkout secure?

We value customer payment security and personal information protection.

We help protect your transaction information through payment service providers and related security measures.

For detailed information, please refer to our Privacy Policy.

19. What should I do if I entered the wrong shipping address?

If you find that the shipping address is entered incorrectly, please contact customer service as soon as possible.

If the order has not yet shipped, we may be able to help modify the address.

Once the product is shipped, the shipping address may not be changeable again.

20. What should I do if the tracking shows delivered, but I have not received the package?

Please first check your front door, mailbox, parcel locker, management office, or other possible locations where the package may have been placed.

You can also ask family members, neighbors, or property management staff if they received it on your behalf.

If you still cannot find the package, please contact the logistics carrier to inquire and contact us via email.

We will do our best to help handle it.

21. How to contact customer service?

If you have any questions about keycap material, lettering style, translucent design, keyboard compatibility, orders, shipping, or returns, please feel free to contact us.

Brand Name: ceceluxe

Customer Service Email: pop0839250607@gmail.com

We will do our best to reply within 1–2 business days after receiving your inquiry.

Thank you for choosing ceceluxe!

ceceluxe｜Making every keystroke unique.