ceceluxe｜Privacy Policy
Last Updated: October 23, 2026
Welcome to ceceluxe.
At ceceluxe, we value the privacy of every customer and are committed to protecting your personal information.
This Privacy Policy explains how we collect, process, use, share, and protect your personal information when you browse our website, purchase keycap products, create an account, or use related services.
We will process your personal information in accordance with Taiwan's Personal Data Protection Act and other applicable laws, within a lawful and necessary scope.
Please read this policy carefully before using this website to understand how your information is handled and the rights you enjoy.
1. Personal Information We Collect
When you browse the website, place an order, create an account, contact customer service, or use our services, we may collect the following information:
Basic Contact Information
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Name
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Email address
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Contact phone number
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Billing and shipping addresses
Order and Transaction Information
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Order number
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Purchased products and order details
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Payment method and transaction records
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Shipping and logistics information
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Return, refund, and after-sales service records
Website and Device Information
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IP address
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Device type and operating system
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Browser type
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Cookies and related identifiers
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Website browsing and usage records
Customer Service Information
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Inquiries you proactively provide
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Customer service communication records
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Product photos and related information required for returns and exchanges
We only collect personal information to provide services, fulfill transactions, improve the website, and for other lawful and necessary purposes.
2. How We Use Your Personal Information
We may use the personal information we collect for the following purposes:
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Processing and fulfilling your product orders
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Confirming and processing payment transactions
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Arranging product packaging and logistics delivery
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Providing order inquiries and logistics tracking services
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Processing return, refund, and exchange requests
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Providing customer service and after-sales support
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Sending order confirmations and delivery notifications
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Improving website functionality and the shopping experience
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Analyzing website usage
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Preventing fraud and unauthorized transactions
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Maintaining website and transaction security
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Fulfilling relevant legal obligations
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Providing product information, promotional activities, and marketing content in compliance with legal requirements
We will not use your personal information for purposes unrelated to the original collection purpose without a lawful basis.
3. Scope of Collection and Use of Personal Information
In accordance with Taiwan's Personal Data Protection Act, we explain the scope of use of your personal information.
Collector
The actual operating entity of the ceceluxe brand website.
Purpose of Collection
E-commerce transactions, order management, customer service, product delivery, payment processing, marketing activities, website operation management, information security, and fulfillment of legal obligations.
Categories of Personal Information
Including your identity and contact information, transaction records, delivery information, website usage records, and other relevant information you proactively provide.
Period of Use
We will retain and use relevant information for the period necessary to provide services, complete transactions, handle after-sales issues, and fulfill legal obligations.
Region of Use
Primarily Taiwan. If website systems, payment processing, logistics, cloud services, or other third-party services involve overseas data processing, personal information may also be processed in the country or region where the relevant service provider is located.
Recipients of Use
Including authorized personnel of ceceluxe, as well as partner providers offering payment, logistics, website maintenance, customer service, data analysis, and other services.
Method of Use
We may collect, store, process, transmit, and use your personal information through electronic systems, website platforms, and other lawful means.
You may choose whether to provide some personal information, but failure to provide the information necessary to complete the transaction may prevent us from processing the order, arranging delivery, or providing related services.
4. Payment Information and Transaction Security
When you complete a purchase through the ceceluxe website, the payment transaction may be processed with the assistance of a third-party payment service provider.
We generally do not store your full credit card or financial card information on our servers.
Payment information involved in the payment process may be collected and processed directly by the relevant payment service provider.
Third-party payment service providers may manage relevant information according to their own privacy policies and security measures.
We recommend that you read the terms and privacy policy of the relevant payment service before paying.
5. Cookies and Website Tracking Technologies
We may use cookies, tracking pixels, website analytics tools, and other similar technologies to help the website operate properly and improve your shopping experience.
These technologies may be used to:
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Remember your website preferences
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Store items in your shopping cart
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Maintain website and account-related functionality
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Analyze website browsing and usage
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Evaluate website performance
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Improve product display and the shopping process
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Measure the effectiveness of marketing activities
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Provide relevant advertisements in compliance with legal requirements
Some cookies are essential for the website to operate properly, while other cookies may be used for statistical analysis or marketing purposes.
You can manage, restrict, or delete cookies through your browser settings.
Please note that disabling some cookies may affect your shopping cart, login, or other website functionality.
If the law requires us to obtain your consent, we will handle non-essential cookies or tracking technologies in accordance with relevant regulations.
6. How We Share Your Personal Information
To provide complete shopping and delivery services, we may share your personal information with third-party service providers within a necessary scope.
Relevant service providers may include:
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Payment processing and payment service providers
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Logistics and delivery service providers
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E-commerce platform service providers
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Website maintenance and cloud service providers
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Customer service system providers
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Website analytics and marketing service providers
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Information security and fraud prevention service providers
We only share information within a lawful and necessary scope consistent with the purpose of the relevant services.
If required by law, judicial proceedings, or a competent authority in accordance with the law, we may also provide necessary personal information in accordance with the law.
We do not directly sell customer personal information as a means of profit.
However, if the website uses third-party advertising or tracking services, some identification information and usage records may be provided to relevant service providers according to the actual settings. We will inform and handle relevant information in accordance with the law.
7. Third-Party Websites and Services
The ceceluxe website may contain links to third-party websites, or use payment, logistics, analytics, and other services provided by third parties.
When you use third-party services, the relevant service provider may collect and process information according to its own privacy policy.
We recommend that you carefully read its privacy policy before using the relevant services.
For websites and services independently managed by third parties, we cannot fully control their data processing methods, but we will still fulfill our responsibilities in accordance with applicable laws.
8. Marketing Emails and Promotional Information
In compliance with legal requirements, we may send you the following:
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New product launch information
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Keycap series and product updates
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Promotional activities and discount notifications
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Brand event information
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Other marketing content related to ceceluxe
You can stop receiving relevant marketing information at any time through the "Unsubscribe" link in marketing emails, or by contacting customer service.
After unsubscribing, we may still send you necessary transaction notifications, such as order confirmations, payment notifications, delivery updates, and after-sales service information.
9. Personal Information Security
We value the security of your personal information and take reasonable technical and management measures to help prevent unauthorized access, loss, alteration, leakage, or improper use of personal information.
Relevant measures may include:
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Secure website connection protection
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System access management
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Payment service security mechanisms
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Data access and usage management
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Website system maintenance and security updates
However, no internet transmission or electronic storage system can guarantee absolute security.
We will continue to maintain the security of the website and personal information within a reasonable scope.
10. Personal Information Retention Period
We will only retain your personal information for the reasonable period necessary to complete the purposes described in this Privacy Policy and fulfill applicable legal obligations.
Purposes of retention may include:
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Completing product orders and payment transactions
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Providing delivery and after-sales services
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Processing refunds and consumer disputes
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Retaining necessary transaction and accounting records
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Preventing fraud or illegal transactions
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Fulfilling obligations required by law and competent authorities
When personal information is no longer necessary to retain and there is no other lawful basis for retention, we will take appropriate deletion, cessation of processing, or other necessary measures in accordance with applicable laws.
11. Your Personal Information Rights
In accordance with Article 3 of Taiwan's Personal Data Protection Act, you have the following rights regarding your personal information:
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Inquiry or request to view: You may inquire about or request to view your personal information held by us in accordance with the law.
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Request a copy: You may request a copy of your personal information in accordance with the law.
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Request supplementation or correction: If your personal information is incorrect or incomplete, you may request supplementation or correction in accordance with the law.
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Request cessation of collection, processing, or use: You may request the cessation of processing of specific personal information in accordance with applicable laws.
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Request deletion: In accordance with legal requirements, you may request the deletion of your personal information.
If you wish to exercise the above rights, please contact us via the customer service email provided in this policy.
To protect the security of your personal information, we may need to take reasonable measures to verify your identity before processing the relevant request.
We will process your request in accordance with applicable laws and relevant regulations.
12. Children and Minors' Privacy
We value the protection of children and minors' personal information.
If you are under age, we recommend using this website and making purchases under the guidance of your parents or legal guardian.
When relevant laws require obtaining the consent of a legal guardian, we will comply with the regulations.
If you believe a minor has provided us with personal information without obtaining the necessary consent, please contact us so that we may take appropriate measures.
13. Cross-Border Transfer of Personal Information
Due to the needs of website operation, payment processing, cloud storage, logistics, or other third-party services, some of your personal information may involve cross-border transfer or overseas processing.
In this case, we will take reasonable measures to protect your personal information in accordance with applicable laws and relevant regulations.
We will also require partner service providers to maintain necessary data security measures within an appropriate scope as much as possible.
14. Privacy Policy Changes
We may update this Privacy Policy from time to time due to adjustments in website services, operational needs, or legal requirements.
Any modifications will be published on this page, and the "Last Updated" date will be updated simultaneously.
If major changes involve a requirement to provide separate notice or obtain consent in accordance with the law, we will comply with the relevant regulations.
We recommend that you check this page regularly to understand how we handle and protect your personal information.
15. Contact Us
If you have any questions about this Privacy Policy, how your personal information is collected and used, or your rights related to personal information, please contact us.
Brand Name: ceceluxe
Customer Service Email: pop0839250607@gmail.com
We will do our best to reply within 1–2 business daysafter receiving your inquiry.
Thank you for your trust and support in ceceluxe.
ceceluxe｜Making every keystroke unique.