Shipping Policy

ceceluxe｜Shipping Policy

Thank you for choosing ceceluxe.

We are committed to providing a safe and convenient shopping experience, ensuring that your favorite keycap products are delivered to you safely and smoothly.

The following shipping policy applies to all products purchased through the ceceluxe official website, helping you understand order processing, shipping methods, shipping fees, logistics tracking, and other related information.

1. Order Processing Time

We usually complete order processing within 1–3 business days after payment confirmation.

Business days do not include weekends or Taiwan public holidays.

During major promotions, new product launches, or holidays, processing times may be extended due to increased order volume.

Once your order has shipped, we will send a shipping notification and tracking information (if applicable) to the email address you provided.

2. Shipping within Taiwan

ceceluxe primarily provides product delivery services within Taiwan.

Actual deliverable areas, shipping methods, and estimated delivery times are subject to product inventory, logistics arrangements, and the information displayed on the checkout page.

Delivery services and timeliness may vary between mainland Taiwan and outlying islands.

Please note that the estimated delivery time is for reference only, and the actual delivery date may be adjusted due to logistics operations and other factors.

3. Shipping Methods

We will arrange product delivery based on the logistics services actually provided.

Available shipping methods may include:

Home Delivery: We will deliver the product to your specified shipping address.
Convenience Store Pickup: If this option is available on the checkout page, you can select a store to pick up the product.
Other Shipping Methods: Subject to the services actually provided on the website checkout page.

Different shipping methods may have different delivery times, fees, and recipient restrictions.

Please refer to the available shipping options displayed at checkout.

4. Shipping Fees

Shipping fees will be calculated based on your order amount, shipping area, and selected shipping method.

The actual shipping fee will be displayed on the checkout page, allowing you to confirm the related costs before payment.

If we offer free shipping or other shipping promotions, the applicable terms and conditions will be announced separately on the website or event page.

5. Logistics Tracking

Once your order has shipped, we will provide a shipping notification and tracking information (if applicable) via email.

You can check the delivery status of your package according to the information in the notification.

Please note that it may take some time for logistics tracking information to update.

If your order has not had a logistics update for an extended period, please contact us for assistance with your inquiry.

6. Shipping Address

To ensure your product is delivered smoothly, please confirm the following information at checkout:

Recipient Name
Contact Phone Number
City, County, and Administrative District
Postal Code
Complete Shipping Address
Email Address

If you choose convenience store pickup, please confirm that the pickup store and recipient information are correct.

If you find any errors in the shipping information, please contact us as soon as possible.

If the order has not yet shipped, we will do our best to assist with the modification.

Once the product has shipped, the shipping information may no longer be changeable.

7. Delivery Delays

We will do our best to arrange delivery according to the estimated time, but the actual delivery time may be affected by the following factors:

Logistics carrier operational delays
Inclement weather, typhoons, or other natural disasters
Public holidays and logistics delivery peak periods
Incorrect shipping address or incomplete information
Delivery arrangements for remote areas or outlying islands
Customs inspections or cross-border transportation procedures (if applicable)
Other circumstances beyond reasonable control

If your order is abnormally delayed, please contact us, and we will do our best to help confirm the delivery status and provide an appropriate solution.

8. Package Marked as Delivered but Not Received

If the logistics information shows that the package has been delivered, but you have not received the product, we recommend checking the following first:

Check your front door, management office, or other possible package pickup locations.
Ask family members, neighbors, or management staff if they helped receive it on your behalf.
If you used convenience store pickup, please confirm whether the package is still within the store's storage period.
Contact the logistics carrier to confirm the actual delivery status.

If you still cannot find the package, please contact us via email.

We will help you understand the logistics situation and proceed with the necessary follow-up.

9. Lost, Damaged, or Abnormal Products

If the product you receive has any of the following issues, please contact us as soon as possible:

Damaged or deformed keycaps
Missing parts in the keycap set
Received the wrong color, style, or specification
The product does not match the order details
The product or packaging is damaged during transit

We recommend contacting customer service within 7 days of receiving the product so that we can assist with confirmation as quickly as possible.

When contacting us, please provide:

Order Number
Description of the issue
Clear photos of the product and packaging

We will provide a replacement, exchange, refund, or other appropriate solution based on the actual circumstances.

The recommended contact time mentioned above does not affect the consumer rights you enjoy by law.

10. Multi-Item Orders

If your order contains multiple sets of keycaps or products of different styles, we may ship the order in batches based on inventory and shipping arrangements.

If the order is split into multiple packages, you may receive different logistics tracking information.

The delivery times for different packages may vary.

11. Order Cancellation and Returns

If you wish to cancel your order, please contact us as soon as possible.

If the order has not yet shipped, we will assist with processing based on the order status and applicable laws.

If the product has already shipped, you can still apply for a return according to our Refund & Return Policy and applicable laws.

According to Taiwan's "Consumer Protection Act," online shoppers generally enjoy the right to rescind a contract within 7 days of receiving the product, but products that meet statutory exceptions may not be eligible.

For detailed return and exchange conditions, please refer to our Refund & Return Policy.

12. International and Outlying Island Shipping

Shipping to Taiwan's Outlying Islands

Some outlying areas may have different shipping methods and timeliness due to logistics service coverage, delivery arrangements, or other factors.

Please refer to the information displayed on the checkout page to confirm whether shipping is actually supported.

International Shipping

If shipping services to areas outside Taiwan are provided in the future, the related shipping fees, delivery times, taxes, and import fees will be explained separately based on the destination and actual logistics arrangements.

If the product involves cross-border shipping to Taiwan, the related import taxes and payment methods will be handled according to applicable regulations and the information provided at checkout.