Shipping Policy

Thank you for choosing [Brand Name]. We are committed to delivering your jewelry orders promptly and securely. The following shipping policy applies to all purchases made through our website.

1. Order Processing Time

We typically process your order within 1–3 business days after successful order confirmation.

Order processing time does not include weekends or US federal holidays.

During promotional events, new product launches, or holidays, processing times may be extended due to increased order volume.

Once your order has shipped, we will send you a shipping confirmation and tracking information (if applicable).

2. Domestic Shipping (within the US)

We currently offer shipping services within the United States.

Estimated delivery times:

  • Standard Shipping: 10–15 business days

  • Express Shipping: 5–8 business days (if applicable)

The times above are estimated delivery times and do not represent absolute delivery dates.

Actual delivery times may be affected by the shipping carrier, weather, holidays, address conditions, and other uncontrollable factors.

3. Shipping Fees

Shipping fees will be calculated and displayed on the checkout page based on your order amount, shipping address, and chosen shipping method.

If we offer free shipping promotions, the relevant terms and conditions will be clearly stated on the website or at checkout.

4. Order Tracking

Once your order has shipped, we will send you tracking information via the email address you provided during checkout.

You can track the delivery status of your package using the provided tracking link.

Please note that it may take some time for tracking information to be updated in the carrier's system.

5. Shipping Address

Please ensure that your name, complete shipping address, city, state, ZIP Code, and contact information are accurate during checkout.

If you have provided an incorrect or incomplete shipping address, please contact us as soon as possible.

If the order has already been shipped, we may not be able to modify the shipping address.

Reshipping fees or other related costs due to an incorrect address provided by the customer may be borne by the customer.

6. Shipping Delays

We strive to ship and deliver your order within the estimated timeframes, but actual delivery times may be affected by factors such as:

  • Carrier delays

  • Adverse weather conditions

  • Holidays

  • Peak shipping seasons

  • Address issues

  • Customs or government inspections (if applicable)

  • Other circumstances beyond our reasonable control

For shipping delays beyond our reasonable control, we cannot guarantee a specific delivery date.

7. Package Shows Delivered But Not Received

If the tracking information shows your package has been "Delivered," but you have not received it, please:

  1. Check your doorstep, mailbox, package locker, or other secure locations;

  2. Confirm with family members, neighbors, or building management if they accepted the package on your behalf;

  3. Contact the shipping carrier to inquire about the package status.

If you still cannot locate the package, please contact us as soon as possible, and we will assist you based on the specific circumstances.

8. Lost or Damaged Packages

If your package is lost in transit or items are damaged, please contact us promptly.

If your jewelry arrives with shipping damage, please contact us within 7 days of delivery and provide:

  • Order number

  • Description of the item's issue

  • Clear photos of the item and packaging

We will review the specific situation and may offer a replacement, exchange, refund, or other appropriate solution.

9. Multi-Item Orders

If an order contains multiple items, we may split the order into multiple packages based on inventory and warehouse availability.

If an order is split for delivery, you may receive multiple tracking numbers.

10. Third-Party Shipping Services

We use third-party shipping carriers to fulfill orders.

Once an order is handed over to the shipping carrier, delays, reroutes, or other logistical issues during transit may be beyond our direct control.

We will assist customers in communicating with the shipping carrier to resolve related issues within reasonable limits.

11. International Shipping

If we offer shipping services outside the US, international orders may be subject to additional shipping fees, taxes, duties, or other import charges.

These fees may be collected by local customs or government authorities according to local laws.

Unless otherwise clearly stated on the website, these fees are typically not included in the item price or standard shipping fees.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible before the order enters the processing or shipping stage.

Due to rapid order processing, we cannot guarantee cancellation once an order has been processed or shipped.

Once an order has shipped, you may need to request a return according to our Refund & Return Policy.

13. Contact Us

If you have any questions regarding shipping, tracking, or your order status, please contact us:

[Brand Name]
Email: support@[yourdomain].com