Refund and Returns Policy
At [Brand Name], we want you to be satisfied with your purchase. If you are not completely happy with your jewelry, you may request a return according to the following terms.
1. Return Period
We accept eligible return requests within 30 days from the date of delivery.
To be eligible for a return, items must meet the return requirements specified below.
2. Return Conditions
Returned jewelry must be:
- Unused and unworn
- In its original condition
- Free from damage, scratches, stains, or visible signs of wear
- In its original packaging (if applicable)
- Include all accessories, tags, cards, or other items originally included with the product
We reserve the right to refuse a return if the returned item does not meet the above conditions.
For hygiene and safety reasons, some items may no longer be eligible for return once unsealed or worn.
3. Non-Returnable Items
Unless otherwise required by applicable law, the following items may not be accepted for return:
- Personalized or custom jewelry
- Engraved jewelry
- Final Sale items
- Gift cards
- Items that have been worn, damaged, altered, or damaged due to improper care
- Items returned without their original packaging when original packaging was required
4. How to Request a Return
To request a return, please contact us at the following email address:
Email: support@[yourdomain].com
In your email, please provide:
- Order number
- Name used to place the order
- Items you wish to return
- Reason for the return
If your return request is eligible, our customer service team will provide you with specific return instructions.
Please do not send items back before receiving our return instructions.
5. Return Shipping Costs
Unless the item has a quality issue, was damaged upon delivery, or we sent you the wrong item, the customer is responsible for return shipping costs.
We recommend using a shipping service with tracking for your return. We are not responsible for lost or damaged packages during the return process.
6. Refunds
Once we receive your returned item, we will inspect it and notify you whether your return has been approved.
If the return is approved, we will issue a refund to your original payment method.
Once the refund is processed, please allow 5–10 business days for the refund to appear in your account. The exact timing may depend on your bank or payment service provider.
Original shipping fees are generally non-refundable, unless the return is due to our error or otherwise required by applicable law.
7. Damaged Items or Order Errors
If you receive a damaged item, an item with a quality issue, or an item that does not match your order, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Clear photos of the item and its packaging
After reviewing the information, we may offer an exchange, refund, replacement, or other appropriate solution, depending on the specific circumstances.
8. Exchanges
If you wish to exchange an item for a different product or size, please contact us at support@[yourdomain].com.
Exchanges are subject to product availability and relevant return conditions.
9. Late Returns
Return requests submitted after the specified return period may not be approved.
Exceptions may be made for individual cases if required by applicable law or at our discretion based on the circumstances.
10. Order Cancellation
If you need to cancel or modify an order, please contact us as soon as possible.
Due to the speed at which orders are processed, we cannot guarantee that cancellations or modifications can be made once an order has entered the processing or shipping stage.
Once an order has been shipped, it may need to be processed according to our standard return policy.
11. Refund Delays
If we have notified you that your refund has been processed but you have not yet received it, please first contact your bank or payment service provider to confirm.
If you still have not received your refund after the relevant processing time, please contact us at:
support@[yourdomain].com
12. Policy Changes
We reserve the right to update or modify this Refund and Return Policy from time to time.
Any modifications will be posted on this page, and the "Last Updated" date will be revised accordingly.
13. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
[Brand Name]
Email: support@[yourdomain].com